Insurance Coordinator (Full-time) 5-day work week

Duties

Ensure smooth insurance-related processes including verifying coverage obtaining authorization and managing claims.
Act as a liaison between the hospital, insurance companies, and patients to ensure timely payments, accurate billing and claims processing.
Communicate and coordinate with insurance companies to resolve billing inquiries, discrepancies and expedite claims.
Collaborate with other departments to streamline processes and improve efficiency on direct billing operational protocol.
Provide guidance, training and support to a team on insurance protocols and adherence to best practices.
Provide recommendations on new agreement and agreement renewal with potential / existing business partners.
To participate in various projects on the development, maintenance and enhancement of operations systems.
To work with the team to facilitate the Budget Estimation.
To assist in departmental planning and analysis.

Requirement

University graduate or above.
3 years of health care or medical insurance experience, preferably in provider relations nature.
Good organization skills in maintaining and managing internal direct billing protocol.
With experience in service industry and customer service.
Demonstrate good communication, customer service, interpersonal and problem solving skills.
Attention to details and excellent follow through on work tasks.
Ability to handle multiple of tasks at one time.
Demonstrate initiative and willingness to accept responsibilities.
Proficiency in both spoken and written English and Chinese, including Mandarin.
Proficiency in MS Office - Word, Excel, PowerPoint etc.

Post Date

21 Jul 2025

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