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Patient Information

Important Information
COVID-19 Precautionary Measures
COVID-19 Precautionary Measures

COVID-19 Precautionary Measures

These guidelines are subject to change according to the latest COVID-19 situation in Hong Kong. Please refer to our website for the most updated arrangements before visiting our hospital.

  • In view of the coronavirus (COVID-19) outbreak, we have implemented a number of precautionary measures at the hospital to protect the health and safety of patients, visitors, and staff. 
  • For information on countries/areas with reported cases of COVID-19, compulsory testing, isolation, medical surveillance, quarantine, etc., please visit the Center of Health Protection (CHP) website: www.chp.gov.hk   
  • As per guidelines from the CHP, our hospital is requested to report patients who meet the reporting criteria for COVID-19 infection.

 

1) Day Case, In-Patient, and Admission Arrangements

  • In general, COVID-19 PCR/RAT screening test is not required for asymptomatic patient admission unless patient had COVID-19 related sign/symptoms or recent COVID-19 infection/close contact conditions.
  • The following patient categories are required to present a negative result from COVID-19 PCR test conducted within 24 hours of the admission process:**
    • Have unknown etiology fever or COVID19 sign/symptoms (i.e. pneumonia, and/or respiratory symptoms including cough, sore throat, runny nose, etc.)
    • Confirmed COVID19 case within 15 days (Day 0 = collection date of positive specimen)
    • Close contact with confirmed COVID19 case within 5 days (Day 0 = collection date of positive specimen)
  • ** The above patients may also get tested at any testing institution recognized by the HKSAR Government(for details, please visit the COVID-19 thematic website: www.coronavirus.gov.hk/pdf/List_of_recognised_laboratories_RTPCR.pdf) or Community Testing Centers (CTCs).
  • **For the above patients who are unable to present negative COVID19 PCR test result within 24 hours upon admission, or required immediate admission after consultation, a COVID-19 PCR urgent test (HK$1,200) will be required
  • **The above patients who need to undergo a pre-admission COVID-19 PCR test at the hospital at a fee of HK$1,000 before the date of admission (Advance appointment is required). Please call 3651 8808 during office hours to make an appointment.
  • Newly diagnosed COVID19 patient or with positive PCR test CT<30 patient will be required to admit to single room with Airborne, contact and droplet precautions/isolations.
  • Hemodialysis patient is required to provide a photo of a valid negative Rapid Antigen Test (RAT) result on the day of visit

 

2)  Out-Patient Arrangements

  • Please notify hospital staff if any of the below conditions is true for you. You may be directed to a designated area for consultation.
    • Diagnosed as a confirmed COVID-19 case
    • Have unknown etiology fever or COVID19 sign/symptoms (i.e. pneumonia, and/or respiratory symptoms including cough, sore throat, runny nose, etc.)
    • Have been in contact with a confirmed COVID-19 case 

 

3) In-Patient Visitation Arrangements  (effective on 2023/02/03 00:00)

  • Visitation hours: 09:00 - 21:00
  • Visitor Limit: Up to 2 persons at a time

**Apply to private nurses and carers

  • Visitors staying in the hospital for over 4 hours in a day:

    • Prior to admission, each in-patient may register maximum 4 carers’ names with our Admission Office (hkahpsr@hkah.org.hk).

    • Visitors are required to provide a photo of a valid negative Rapid Antigen Test (RAT) result on the day of visit.

    • Visitors must present their visitor cards and fill in the declaration form upon arrival at the hospital entrance.

**Apply to visitors

  • Neither the COVID-19 PCR test, nor the RAT results need to provide on the day of visit for those visitors staying in the hospital for 4 hours or less.

 

  • Visitors must not remove their masks and eat or drink during visits (even if the patient area is separated by a bed curtain).  

  • Visitors should practice hand hygiene and maintain social distance.

  • To safeguard the health of patients and visitors, individuals and their household members who meet the following conditions should temporarily suspend visits to the hospital: 

    • Have been in contact with a confirmed COVID-19 case in the past 5 days

    • Have unknown etiology fever or COVID19 sign/symptoms (i.e. pneumonia, and/or respiratory symptoms including cough, sore throat, runny nose, etc.)

  • Pregnant women and children should avoid visitation.

  • The hospital reserves the right to modify or change its arrangements for visitors and accompanying carers without prior notification.

 

4) Gentle Reminders

  • All individuals are required to wear surgical masks and practice hand hygiene.
  • Under Cap. 599D, it is an offence to provide false/misleading information to a medical practitioner.
  • Under Cap. 599J, if a specified medical practitioner clinically suspects that a person has contracted COVID-19, they may, by written direction issued to the person, require the person to undergo COVID-19 testing. A person to whom a compulsory testing direction is issued must comply by undergoing COVID-19 testing, either self-arranged or at Hong Kong Adventist Hospital – Stubbs Road.
  • These guidelines are subject to change according to the latest COVID-19 situation in Hong Kong.  

 

Updated on: 2023/02/02

Before Consultation
Before Consultation
  1. Kindly arrive 15 minutes before the scheduled consultation.
  2. Please bring along the following documents with you:
    • Hong Kong Identity Card / Birth Certificate / Passport
    • X-ray film, CD, or relevant imaging report
    • Relevant biopsy or blood test report
    • Current medication list
  3. Fees: Note that consultation fees vary for different doctors, excluding ancillary charges
  4. Insurance (Direct Billing): Please bring a valid insurance certificate / policy / card
  5. Inclement Weather arrangements: In the event of Typhoon signal No. 8 or above, our Outpatient Clinic will be temporarily suspended. Our Urgent Care services will operate as normal.
Upon Arrival
Upon Arrival

Registration:

  • Appointment made through app or acquired QR code by email: Scan the QR code at the Kiosk next to the Information Counter, and then proceed to the Triage Station for further assessment.
  • Appointment made by phone: Register at Registration Office, then wait at the Triage Station for further assessment.
Consultation
Consultation

Queuing: Waiting numbers will be shown under “Check-in and Queuing” on our app

  • Further examination or treatment: Nurses will help make further arrangement if necessary.
  • Follow-up appointment: These can either be arranged in-app, or by hospital staff via usual channels.
Notes by Specialty
Notes by Specialty

Cardiology

  1. Please bring referral letters and medical reports if any.
  2. If a Holter examination is needed, kindly obtain the machine one day before the consultation, and return it at least one hour before the appointment time.
  3. If any of the following examinations are required, please arrive at these times:
    • 15 minutes early for ECG
    • 30 minutes early for Stress test.
    • 60 minutes early for Blood test, or Echocardiogram
    • 90 minutes early for Stress echo, or Tilt table test

 

Orthopedics

  1. Please bring along examination reports and film if any.

 

Obstetrics & Gynecology

  1. If you would like to have a detailed scan examination, please make notes in the free text area on the last booking page, we will contact you as soon as possible.
  2. If an appointment is made for the removal of IUCD (intrauterine contraceptive device), kindly refrain from sexual intercouse 7 days prior to appointment.

 

Oncology

  1. Ensure previous diagnosis has been made.
  2. Please bring all medical reports including diagnostic and/or lab results if any.
  3. Please arrive 10 mins early for eHRSS authentication.

 

Eye

  1. Please reserve sufficient time as eye appointments may take 1 to 2 hours, including preparation and examination.
  2. Process: Patients will be asked to wait for 10 to 20 minutes for dilating eye drops to take effect. Once pupils are sufficiently dilated, the doctor will conduct further examination. Blurred vision may be experienced for 6 to 12 hours.
  3. PLEASE DO NOT DRIVE AND AVOID OUTDOOR ACTIVITIES. Patients should also consider making special work arrangements in advance.
  4. Please prepare the following:
    1. Sunglasses, a hat or an umbrella to protect your eyes as they will become sensitive to bright light or ultraviolet light after dilatation. 
    2. Contact lens wearers should bring their glasses or extra contact lens as they may be asked to take their contact lens off during the examination.
About Telemedicine Service
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