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Patient Information

Important Information
COVID-19 Precautionary Measures
COVID-19 Precautionary Measures

COVID-19 Precautionary Measures

Guidelines are subject to change to reflect the latest COVID-19 situation in Hong Kong. Please refer to our website for the latest arrangement before visiting our hospital.

  • In view of the Coronavirus (COVID-19) outbreak, we have conducted a number of precautionary measures in hospital to protect the health and safety of patients, visitors and staff. Moreover, the “LeaveHomeSafe” QR code was displayed at the specific venue in hospital. To record your visit, please DO scan the venue code upon arrival, and click the “Leave” button when leaving the venue.
  • For information about countries/areas with reported cases of COVID-19, compulsory testing, isolation, medical surveillance, and quarantine, etc., please visit Center of Health Protection (CHP) website: www.chp.gov.hk   
  • According to CHP’s instruction, our hospital is requested to make a report to the CHP for further investigation if patient who is found to have fulfilled the reporting criteria of identifying (COVID-19).

 

1) In-Patient Services / Day Case/ Out-Patient Treatment Admission

  • If you are currently under compulsory testing/ isolation/ medical surveillance/ quarantine, please contact us to follow up your appointment which might need to reschedule.
  • Patient is required to provide a negative COVID-19 PCR test result conducted within 24 hours during admission process. Starting on 1 September 2022, patient can perform the pre-admission routine COVID-19 PCR test at HKAH – SR by discounted fee HK$500. The relevant test is by appointment only. For booking, please call 3651 8808 during office hours.  Self-paid test report from any medical testing institutions recognized by HKSAR Government (For details please visit the COVID-19 Thematic Website: www.coronavirus.gov.hk/pdf/List_of_recognised_laboratories_RTPCR.pdf ) or Community Testing Centers (CTCs) is also accepted.
  • Every in-patient is required to retest for the COVID-19 every 3 days (40% off discount), or due to clinical assessment, such as fever (original price).

2) Out-Patient Arrangement

  • We do not suggest accompany for out-patient to the visit. If necessary, one companion per out-patient will be accepted in out-patient settings include clinic, Rehabilitation Center, Diagnostic Imaging, chemotherapy, Cancer Center, Pathology and Clinical Laboratory, and Hemodialysis Center.
  • If you experienced any of the following condition(s), please inform our staff to follow-up, as you might be directed to designated areas for consultation:
    • Diagnosed as a confirmed case
    • Have fever, pneumonia, diarrhea, respiratory symptoms (such as cough, sore throat, and running nose)
    • Contact with a confirmed case in the past 7 days (including those who have vaccinated for ≥ 2 doses)
    • Have travel history outside Hong Kong in the past 7 days (including those who are exempt from quarantine or have completed isolation)
    • Currently under compulsory testing/ isolation/ medical surveillance/ quarantine

 

3) In-patient Visitation Arrangement

  • Prior to admission, each in-patient can register 2 visitors’ names with our Admission Office (hkahpsr@hkah.org.hk). 
  • Visitation Hours: 11:00 - 13:00, 18:00 - 20:00
  • Visitation Duration: 2 hours per time
  • Visitor Restrictions: 2 visitors for each patient at a time
  • Visitor must to obtain a negative COVID-19 PCR test result before visitation within 48 hoursThe validity of report should base on the specimen collection date and time, but not the reporting date and time.
  • For regular visit, visitor must re-test every 3 days. The 1st specimen collection date is known as day 0. Retest on day 3 and so on. E.g. A patient is admitted on 14/3/2022. If the 1st COVID-19 PCR test of the visitor was done on 13/3/2022. The next test should be performed on 16/3/2022 (day 3), 19/3/2022 (day 6) and so on.
  • For age under 18 years old patient admission, the guardian/ parent as a visitor should plan to perform a COVID-19 PCR test in order to facilitate patient admission process. The guardian/ parent may be required to visit patient for the acknowledgment of subsequent anticipated operation consent or treatment consent for the patient.
  • Visitors can perform the test at HKAH – SR by discounted fee HK$500. For booking of COVID-19 PCR test, please call 3651 8808 during office hours. It is required to provide an email address in order to receive the test report in 3 hours.
  • The COVID-19 test reports issued by any medical testing institutions recognized by HKSAR Government or Community Testing Centers are accepted. Please be reminded the COVID-19 PCR test result may or may not be available within 24 hours if you perform the COVID-19 PCR test at Community Testing Center.
  • Visitors are required to scan the “LeaveHomeSafe” QR code at the hospital entrance, and click the “Leave” button when leaving.
  • Visitors need to show the visitor’s documents and fill in the declaration form upon arrival at the hospital entrance.
  • Please do not remove the mask and eat or drink during visits (even if the patient area is enclosed with a bed curtain).  
  • Please practice hand hygiene, and maintain social distance. 
  • For the sake of patient and visitor safety, the following personnel and their co-habitants should temporarily suspend visitation if they have : 
    • Diagnosed as confirmed case in the past 14 days

    • Have fever, pneumonia, diarrhea, or respiratory symptoms (such as cough, sore throat, and running nose) in the past 14 days

    • Contact with a confirmed case in the past 14 days (Remarks: Except from those who have vaccinated for ≥ 2 doses and completed the latest 7-day quarantine and medical surveillance requirements of the Government of HKSAR)

    • Have travel history outside Hong Kong in the past 3 days and get an Amber Code on the LeaveHomeSave App, including those who are exempt from quarantine or have completed isolation (Remarks: Except from those whose Amber Codes have reverted to Blue on their LeaveHomeSave App)
    • Get an Amber or Red Code on the LeaveHomeSave App
    • Currently under isolation/ quarantine

  • Pregnant women and children should avoid visitation.
  • Our hospital reserves the right to execute any special arrangements for visitors and accompanying carers visiting our facilities without further notification.

 

4) Gentle Reminder

  • Patients who have returned to Hong Kong through the “Return2hk/Come2hk" travel scheme should present their QR code to hospital staff.
  • Those with quarantine wristband: kindly inform our staff first.
  • Everyone is to wear surgical masks, undergo entrance screening to check temperature, state travel history & practice hand hygiene.
  • Under Cap. 599D, it is an offence to state false/ misleading information to a medical practitioner.
  • Under Cap. 599J, if a specified medical practitioner clinically suspects a person has contracted COVID-19, they may, by written direction issued to the person, require the person to undergo COVID-19 testing.   A person to whom a compulsory testing direction is issued must comply by undergoing COVID-19 testing, either self-arranged OR at HKAH-Stubbs Road.
  • Guidelines are subject to change to reflect the latest COVID-19 situation in Hong Kong.  

 

Updates on: 26/09/2022

Before Consultation
Before Consultation
  1. Kindly arrive 15 minutes before the scheduled consultation.
  2. Please bring along the following documents with you:
    • Hong Kong Identity Card / Birth Certificate / Passport
    • X-ray film, CD, or relevant imaging report
    • Relevant biopsy or blood test report
    • Current medication list
  3. Fees: Note that consultation fees vary for different doctors, excluding ancillary charges
  4. Insurance (Direct Billing): Please bring a valid insurance certificate / policy / card
  5. Inclement Weather arrangements: In the event of Typhoon signal No. 8 or above, our Outpatient Clinic will be temporarily suspended. Our Urgent Care services will operate as normal.
Upon Arrival
Upon Arrival

FTOCC Check

  • To enhance patient safety, we have a Triage Station at the hospital entrance to monitor temperature and health conditions, including asking about Fever and Travel History, Occupational Exposure, Contact History, and Clustering (FTOCC).

 

Registration:

  • Appointment made through app or acquired QR code by email: Scan the QR code at the Kiosk next to the Information Counter, and then proceed to the Triage Station for further assessment.
  • Appointment made by phone: Register at Registration Office, then wait at the Triage Station for further assessment.
Consultation
Consultation

Queuing: Waiting numbers will be shown under “Check-in and Queuing” on our app

  • Further examination or treatment: Nurses will help make further arrangement if necessary.
  • Follow-up appointment: These can either be arranged in-app, or by hospital staff via usual channels.
Notes by Specialty
Notes by Specialty

Cardiology

  1. Please bring referral letters and medical reports if any.
  2. If a Holter examination is needed, kindly obtain the machine one day before the consultation, and return it at least one hour before the appointment time.
  3. If any of the following examinations are required, please arrive at these times:
    • 15 minutes early for ECG
    • 30 minutes early for Stress test.
    • 60 minutes early for Blood test, or Echocardiogram
    • 90 minutes early for Stress echo, or Tilt table test

 

Orthopedics

  1. Please bring along examination reports and film if any.

 

Obstetrics & Gynecology

  1. If you would like to have a detailed scan examination, please make notes in the free text area on the last booking page, we will contact you as soon as possible.
  2. If an appointment is made for the removal of IUCD (intrauterine contraceptive device), kindly refrain from sexual intercouse 7 days prior to appointment.

 

Oncology

  1. Ensure previous diagnosis has been made.
  2. Please bring all medical reports including diagnostic and/or lab results if any.
  3. Please arrive 10 mins early for eHRSS authentication.

 

Eye

  1. Please reserve sufficient time as eye appointments may take 1 to 2 hours, including preparation and examination.
  2. Process: Patients will be asked to wait for 10 to 20 minutes for dilating eye drops to take effect. Once pupils are sufficiently dilated, the doctor will conduct further examination. Blurred vision may be experienced for 6 to 12 hours.
  3. PLEASE DO NOT DRIVE AND AVOID OUTDOOR ACTIVITIES. Patients should also consider making special work arrangements in advance.
  4. Please prepare the following:
    1. Sunglasses, a hat or an umbrella to protect your eyes as they will become sensitive to bright light or ultraviolet light after dilatation. 
    2. Contact lens wearers should bring their glasses or extra contact lens as they may be asked to take their contact lens off during the examination.
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