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1. Important Information (OP) -
COVID-19 Arrangements & Tests
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2. Prepare for your journey a. Kindly arrive 15 minutes before the scheduled consultation.
b. Documents: Please bring referral letters and medical reports (including imaging report, films and/or lab results) if any.
c. Fees: Note that consultation fees vary for different doctors, excluding ancillary charges
d. Insurance (Direct Billing): Please bring a valid insurance certificate / policy / card
e. Inclement Weather arrangements: In the event of Typhoon signal No. 8 or above, our Outpatient and Specialist Clinic will be temporarily suspended. Our Urgent Care services will operate as normal.
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3. Upon Arrival -
a. FTOCC Check
To enhance patient safety, we have a Triage Station at the hospital entrance to monitor temperature and health conditions, including asking about Fever, Travel History, Occupation, Contact, and Clustering (FTOCC).
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b. Check-in procedure and Key Sites
- Scan the QR code at the Kiosk next to the Information Counter.
- Wait in the Triage Reserve Area, where further assessment(s) will be performed by a nurse.
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4. Consultation Queuing
- Waiting numbers will be shown under “Check-in and Queuing”.
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5. Post-Consultation a. Further examination or treatment
Nurses will help to arrange the further examination/treatment for you if necessary.
b. Follow up appointmentThese can either be arranged in-app, or by hospital staff via usual channels.
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6. Notes by Specialty -
Eye
- Please reserve sufficient time as eye appointments may take 1 to 2 hours, including preparation and examination.
- Process: Patients will be asked to wait for 10 to 20 minutes for dilating eye drops to take effect. Once pupils are sufficiently dilated, the doctor will conduct further examination. Blurred vision may be experienced for 6 to 12 hours.
- PLEASE DO NOT DRIVE AND AVOID OUTDOOR ACTIVITIES. Patients should also consider making special work arrangements in advance.
- Please prepare the following:
- Sunglasses, a hat or an umbrella to protect your eyes as they will become sensitive to bright light or ultraviolet light after dilatation.
- Contact lens wearers should bring their glasses or extra contact lens as they may be asked to take their contact lens off during the examination.
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Obstetrics & Gynecology
- If you would like to have a detailed scan examination, please make notes in the free text area on the last booking page, we will contact you as soon as possible.
- If an appointment is made for the removal of IUCD (intrauterine contraceptive device), kindly refrain from sexual intercouse 7 days prior to appointment.
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Orthopaedics
Please bring along examination reports and film if any.
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Cardiology
- Please bring referral letters and medical reports if any.
- If a Holter examination is needed, kindly obtain the machine one day before the consultation, and return it at least one hour before the appointment time.
- If any of the following examinations are required, please arrive at these times:
- 15 minutes early for ECG
- 30 minutes early for Stress test.
- 60 minutes early for Blood test, or Echocardiogram
- 90 minutes early for Stress echo, or Tilt table test
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Oncology
- Ensure previous diagnosis has been made.
- Please bring all medical reports including diagnostic and/or lab results if any.
- Please arrive 10 mins early for eHRSS authentication.
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