Guest Relations Department - Contact

Guest Relations Department

Guest Relations Department
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Bespoke Care –Guest Relations Department

Guest Relations department has been launched in 2018 with a mission to offer personalized service, genuine care to making patients feel at home by offering heartfelt hospitality, taking patient to upward journey and experience.

Services

Services
  • Meet and Greet on patient / guest arrival
  • Courtesy Escorting
  • Valet Parking
  • Japanese Interpreter
  • VIP service

Professional Translation Support

Professional Translation Support

The Sakura Services program was developed for the purpose of ensuring high quality services to our Japanese patients, and to build and strengthen our relationship with the Japanese community in Hong Kong and Southern China.

  • Japanese hotline Sunday to Friday, 9:00 a.m.- 5:30 p.m., for follow-up, appointments, general information and queries. Closed on Saturday & Hospital Holiday.
Please accept my deepest gratitude for the compassionate care and support during the treatment. You and your team, as well as surgical nurses, operation experienced team made a significant difference in the healing process. I like the hospital environment, peaceful, quiet; sense of love with very "human" of course your warmth manner and professionalism include entire staff, meant a lot to me and my family.

Thank you again.
Ms Siu
I hope this email finds you well.
With many thanks for your usual great assistance. We appreciate the health caring from you, heart center nurses, Dr. for many years shows compassion. Best compliments for your exceptional care and for making a difference in the lives of others.
Ms Lee
I hope this message finds you well. I am writing to express my heartfelt gratitude for the exceptional care and support I received from Chi Chi during my visits to Adventist in the last 7 years.
Chi Chi's dedication to ensuring a positive experience for patients and their families truly shone through. From the moment I arrived, her team made me feel relaxed and secured. Her efforts to address my concerns and provide assistance were greatly appreciated. My family usually made visits to Adventist whenever in need and every time when Chi Chi was around, she would extend her care to us and do the best she can to make our life easier in Adventist.
It is evident that you and your staff are committed to creating an environment of care and professionalism. Thank you for going above and beyond to make my experience as comfortable as possible.
I will certainly share my positive experience with others, and I hope to see the same level of care extended to future patients.
Thank you once again for your outstanding service.
Mr Cheng
Our hotel guest Mr. Park has treated by urgent care, he wants to send a heartwarming gratitude to you, officer Seff, urgent care doctor. From our hotel to the hospital, your team was so thoughtful to prepare wheelchair, and when the guest arrived, there was no waiting time been treated right away by all of your professional manner. Mr. Park is grateful for the exceptional support, care until he left the hospital, your staff was all the way to ensure guest feels comfortable.

Thank you again for your unwavering dedication which is a significant impact to him.
Mr. Park
Chi Chi and her team helped me to arrange emergency treatments and hospital admission, and I received appropriate care when I had severe headache and dizziness. After I was discharges, she was very patient in following up on my insurance.
Ms Kwok
I was admitted into The Adventist Hospital for two nights after a fall on 11th February 2025 under the care of doctors.
My wife and I would like to thank you Chi Chi, John and their team for always being so helpful.
Mr. R.J.
Opening Hours

Monday to Sunday
08:30 - 17:30

Hospital Holiday
Closed

Close
Outpatient clinic (GPs)
Office Hour: Sunday - Friday (9am - 1pm & 2pm - 6pm)